Here’s all you need, to know us better
We are confident that you will find the best prices here for the product/service you will receive, however if you find a better deal, let us know! We will not be undersold.
To view the status or your order… Login to "My Account" and you will be able to view the status of your order as well as view past orders, tracking numbers, and accounting.
Any and all stocked items can be changed or cancelled prior to shipping without incurring any fees. Once a custom printed graphic is approved and placed "In Production" status, itcannot be cancelled.
We are committed to your satisfaction. We will correct any errors due to the print or production. However, we will not be responsible for customer errors that have been approved, such as type, color, image quality, etc.
Our 120-day promise guarantees that products do not contain manufacturing defects, and, if the product fails, breaks, or has ink issue due to a manufacturing defect during that time period, we will either replace the product or issue you a credit equal to the value of the failed product. Giantmedia reserves the right to investigate the claim and determine whether or not the failed product is covered by our guarantee
If there are any errors on our part after the art work has been approved, Giantmedia will send a replacement banner with priority shipping at no charge to the customer. Clients must follow these steps in order to get a refund or reproduced banner. All returns must be reported within 7 days of the delivery.
We only provide store credit after 60 days
We offer guaranteed delivery date and if we miss the date, we will gladly issue shipping refund.Exceptions:
If our shipping carrier loses your order we will open an investigation on that package and issue a reprint with priority shipping.
Yes. We have equipment that can properly align both sides of the media to within 1/64" registration.
We work with many file formats, however the best file formats are PSD(Adobe Photoshop), AI (Adobe Illustrator), EPS (Encapsulated Post Script), PDF (Adobe Acrobat), or TIFF (Hi-Resolution TIFF). Mac and PC files are acceptable. Just be sure to convert all fonts to outlines or curves before sending; or include the PC fonts when uploading.
All color files should be saved in CMYK (US Web Coated Swap2). Black & White files should be provided in Grayscale.
All printers are calibrated to print colors accurately, however in many cases customer monitors are not calibrated to accurately show the color(s) provided. Additionally, exact color matches are not always possible; if colors are critical, please request a color sample, provide a match print for any 4-color imagery or illustrations, and be sure to indicate your request upon ordering. We will not issue refunds or accept returns due to color, depth or tone once artwork has been approved.
Vector artwork can be enlarged to any size without degradation; the image will stay clean and crisp. When you enlarge a raster image the resolution will decrease proportionately. If you enlarge an image that is 2'x2' @ 100dpi to 4'x4' the image resolution will now be only 50dpi!
The term "bleed" refers to any graphic elements that overlap a document's border. Full bleed printing is the process of printing your artwork on a surface that is slightly larger than the size of the finished product. The excess is then trimmed off, or "cropped," to get the finished product down to its final size.
Yes, please include ¼" bleed on all sides of the image. Without this bleed, any minor paper shift during the production process could result in the color and/or design not extending all the way to one or more of the edges.
An area around the outer edge of the final print size that does not contain any essential images or text. This area can be anywhere from ¼" upward; based upon the intended output size. We always recommend a minimum 1" safe area inside the trim line to be sure nothing will be cut off.
All output is produced in four color (Cyan, Magenta, Yellow, and Black) plus White for some applications. The intended use of the graphics will dictate which type of ink will be used (UV, Solvent, Eco-Solvent, Aqueous, or Direct Disperse).
UV, Solvent, and Eco-Solvent all have manufacturers limited warranties between 2-3 years outdoor, while Aqueous is recommended for interior applications only, and Dye Sublimation is for short term outdoor use.