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  • What is our "Best Price Guarantee"?  

    We are confident that you will find the best prices here for the product/service you will receive, however if you find a better deal, let us know! We will not be undersold.

  • How fast will I receive my order?  
  • How can I track my order?  

    To view the status or your order… Login to "My Account" and you will be able to view the status of your order as well as view past orders, tracking numbers, and accounting.

  • Can I cancel or change my order? 

    Any and all stocked items can be changed or cancelled prior to shipping without incurring any fees. Once a custom printed graphic is approved and placed "In Production" status, itcannot be cancelled.

  • What if I am not satisfied with my order? 

    We are committed to your satisfaction. We will correct any errors due to the print or production. However, we will not be responsible for customer errors that have been approved, such as type, color, image quality, etc.

  • What is your return policy? 

    Stocked items (non-printed) can be returned with a 10% restocking fee. Any orders that are custom printed cannot be returned. We will be happy to reprint or fix any order that contains a print error due to production. If there is an error with your order, you must notify Giant Media within 5 business days and return the product within 15 days to receive any credit or reprint.

  • Can you print on both sides of the banner vinyl? 

    Yes. We have equipment that can properly align both sides of the media to within 1/64" registration.

  • What types of files can I upload? 

    We work with many file formats, however the best file formats are PSD(Adobe Photoshop), AI (Adobe Illustrator), EPS (Encapsulated Post Script), PDF (Adobe Acrobat), or TIFF (Hi-Resolution TIFF). Mac and PC files are acceptable. Just be sure to convert all fonts to outlines or curves before sending; or include the PC fonts when uploading.

  • What color mode should my files be? 

    All color files should be saved in CMYK (US Web Coated Swap2). Black & White files should be provided in Grayscale.

  • Can you color match? 

    All printers are calibrated to print colors accurately, however in many cases customer monitors are not calibrated to accurately show the color(s) provided. Additionally, exact color matches are not always possible; if colors are critical, please request a color sample, provide a match print for any 4-color imagery or illustrations, and be sure to indicate your request upon ordering. We will not issue refunds or accept returns due to color, depth or tone once artwork has been approved.

  • What should the resolution of my artwork be? 

    There is no "rule", however unless your artwork contains very fine type or fine lines, generally the majority of Banners can be created at 75 dpi at final size. This chart can be used as a general guideline&hellip.

    • Under 25 sqft.
    • 25-80 sqft.
    • 80-100 sqft.
    • 100-300 sqft.
    • Billboards

    Final Production Size

    Your File Size Should Be

    • No more than 300dpi @ full size
    • No more than 200dpi @ full size
    • No more than 150dpi @ full size
    • No more than 75dpi @ full size
    • Should be 300dpi @ 1-12th Scale
  • When it comes to printing what is the difference between Vector art and Raster art? 

    Vector artwork can be enlarged to any size without degradation; the image will stay clean and crisp. When you enlarge a raster image the resolution will decrease proportionately. If you enlarge an image that is 2'x2' @ 100dpi to 4'x4' the image resolution will now be only 50dpi!

  • What are bleeds? 

    The term "bleed" refers to any graphic elements that overlap a document's border. Full bleed printing is the process of printing your artwork on a surface that is slightly larger than the size of the finished product. The excess is then trimmed off, or "cropped," to get the finished product down to its final size.

  • Should I put bleed in my file? 

    Yes, please include ¼" bleed on all sides of the image. Without this bleed, any minor paper shift during the production process could result in the color and/or design not extending all the way to one or more of the edges.

  • What is a safe zone and why should I adhere to it? 

    An area around the outer edge of the final print size that does not contain any essential images or text. This area can be anywhere from ¼" upward; based upon the intended output size. We always recommend a minimum 1" safe area inside the trim line to be sure nothing will be cut off.

  • What kind of inks do you use? 

    All output is produced in four color (Cyan, Magenta, Yellow, and Black) plus White for some applications. The intended use of the graphics will dictate which type of ink will be used (UV, Solvent, Eco-Solvent, Aqueous, or Direct Disperse).

  • What is the outdoor life expectancy of your ink? 

    UV, Solvent, and Eco-Solvent all have manufacturers limited warranties between 2-3 years outdoor, while Aqueous is recommended for interior applications only, and Dye Sublimation is for short term outdoor use.